FAQ

We specialise in elegant occasion wear perfect for weddings and special events, including:

• Bridesmaid dresses
• Jumpsuits & playsuits
• Maxi and midi dresses
• Specialty red and white dresses

Each piece is designed with meticulous attention to detail to ensure you look and feel extraordinary.

Our delicate occasion wear requires special care:

• Store in the complimentary garment bag when not in use
• For most fabrics, we recommend professional dry cleaning
• Use padded hangers for dresses with delicate draping
• Keep away from direct sunlight to prevent colour fading

We proudly ship our affordable luxury worldwide, excluding some remote areas and parts of Asia. During checkout, simply enter your address to confirm we can deliver to your location.

We offer two convenient shipping methods:

• Standard Shipping (£12.95): Via DHL or FedEx, arriving 10-15 business days after dispatch (1-2 day processing)
• Free Shipping: For orders over £50 via EMS, arriving 15-25 business days after dispatch (1-2 day processing)

For urgent wedding party needs, please contact our concierge at [email protected] for expedited options.

All shipments include full tracking from our warehouse to your doorstep. You’ll receive a tracking number via email once your order is dispatched. For Standard Shipping (DHL/FedEx), you’ll have real-time updates, while EMS tracking may have slightly less frequent updates.

While we handle all shipping logistics, international orders may be subject to customs fees depending on your country’s regulations. These fees are the responsibility of the recipient. We recommend checking your local customs policies before ordering.

We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure checkout.

Absolutely. We use industry-standard encryption for all transactions. For added security, we don’t store your full payment details on our servers.

We want you to love your Stylixon experience. You may return unworn, unaltered items with tags attached within 15 days of delivery for a refund (excluding original shipping costs). Wedding party orders receive priority processing for size exchanges.

Please email our support team at [email protected] with your order number and return request. We’ll provide detailed instructions and a return authorization number. For wedding party coordination, please mention if you need staggered exchanges.

Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method. You’ll receive an email confirmation when processed.

Absolutely! We specialise in making bridal party coordination effortless:

• Place all bridesmaid orders together for coordinated delivery
• Request staggered deliveries if needed (add note at checkout)
• Priority processing for wedding party size exchanges
• Concierge assistance available at [email protected]

Our dedicated support team is available via email at [email protected]. For wedding emergencies, please include “URGENT” in your subject line. Our headquarters are located at 20 Beacon St, Lichfield, GB CH4A 4WR, though we operate primarily online.

Currently, Stylixon operates exclusively online to bring you the finest occasion wear at accessible prices. Our digital presence allows us to serve customers worldwide while maintaining our commitment to quality and sustainability.